Some fans of Major League Baseball arrived in Ballparse this month to find that their digital tickets have not only disappeared, but have been sold on popular platforms such as Seatgeek and Stubhub.
In a declaration recognizing the problem of AthleticsThe League said that “bad players” were able to access fans’ tickets on a platform used by the 30 MLB teams – the Ballpark application – due to swindling passwords obtained or deciphered by other sources.
“The Ballpark application is working properly and continues to process tickets for millions of fans who attend MLB games. There is no evidence that it was a violation of the MLB system,” said the League. “There have been generalized reports of significant data violations on other platforms. The bad players then used identification information disclosed or stolen from other websites to access the accounts of MLB fans.
“We are working tirelessly to approach this question and protect our fans. We want all our fans to have great experience when they come to the stadium and we are sorry that some fans had to face a problem related to their tickets.”
MLB refused to disclose the number of incidents he counted. The eruption of scams began around the Labor Day, a source of the league informed the situation which was not allowed to speak publicly. The fans went to social networks, where a discussion dedicated to the subject on Reddit made 78 comments on Friday morning.
The league asks fans to change their passwords on their systems to something new and unique. But the affected tickets are often confused when they arrive at the stadium, rushing for answers in box offices, and some are disappointed that the MLB did not communicate more widely with fans before.
“It leaves me incredibly vulnerable,” said the fan of Boston’s Red Sox Nancy Morrisroe.
Morrisroe said that she has been a SOX season ticket holder since 2007 and now shares a plan with a friend. During the Labor Day weekend, the friend transmitted her seats for a match with the Pittsburgh Pirates.
“I checked the tickets before going to make sure they were in the Ballpark application,” said Morrisroe. “It was a few hours ago, and they were there. And then when I arrived in Fenway – and it’s only half an hour from my house on foot – they were not there.”
Morrisroe called her friend and asked her to convey the seats to her, but he couldn’t.
“I go up to the box office, and there were so many people there saying:” I just bought them from Stubhub, I just bought them! “,” Said Morrisroe. “When I called (MLB Over) on the weekend of the Labor Day, it was a Sunday after the Saturday fiasco, and I waited for more than an hour and the guy said:” Oh yes, we are flooded with calls. “”
Morrisroe said that she had finally been able to receive seats for the game. The Red Sox postponed the comment to MLB. Stubhub did not respond to several requests for comments.
On Reddit, a user has published a screenshot of a message that seemed to come from New York dishes recognizing “unrecognized transactions”. The dishes did not respond to AthleticsComment request.
Fans with tickets to watch home matches for large market teams such as dishes and Red Soxs seem to be more popular targets for crooks, said the League responsible for incidents. These tickets tend to sell at high prices.
“We are unable to comment on the situation because the surveys are still underway,” said Seatgeek.
MLB focuses on the hygiene of the password of its users.
“We tell fans to reset their password to a new single password that they will not use anywhere else,” said MLB in his declaration. “We have taken this step as a precaution in order to protect fans and their tickets. Before leaving for the game, fans should check their Ballpark account and / or reset their password proactively. They should disconnect from all MLB applications and connect with their updated password.”
Morrisroe, however, said that she had continued problems with the application of the league even after changing her password.
“There must be two factors authentication (when transferring tickets) or something,” she said. “There must be a kind of backup. … Now we are going to enter the playoffs with a lot of money involved.”
MLB previously praised the success of its Ballpark application. By A story of 2023 The league published on its website, 99.5% of fans “managed to recover their tickets” in 2022, compared to 85% in 2021. Thirty-two million tickets were scanned from the application in 2022, in history.
AthleticsJen McCaffrey contributed to this report.
(Photo: Billie Weiss / Boston Red Sox / Getty Images)
